Shipping & FAQ
SHIPPING
How long will it take for my order to arrive?
We offer secure, tracked shipping on all orders.
Scarf:
- For theITALY It takes 6-10 days 🇮🇹
- For the United Kingdom it takes 7-12 days GB.
- For the United States it takes 7-12 days with UPS us.
- For theAustralia it takes 7-12 days with FedEx Au.
- For theIreland it takes 7-12 days with FedEx IE.
- For the New Zeland it takes 7-9 days with FedExnz.
- For theEurope it takes 6-12 days with Fedex and DHL eu.
- For the United Arab Emirates United, theSaudi Arabia and theAsia it takes 7-12 days with Aramex.
- For the Canada and the Mexico it takes 8-12 days with UPS CA MX.
Please note that most couriers are unable to deliver to a PO Box.
*Transit times do not include shipping times.
How long does it take to ship my order?
Our handling times are 1-3 working days.
The package is then entrusted to the best couriers in the world, including FedEx, DHL and TNT.
How to track my order?
Use the link below to track your order. Just paste the tracking number provided to see the status of your package.
Tap here: https://track.aftership.com/
If your order was shipped with FedEx, you can also use the carrier's official website:
https://www.fedex.com/fedextrack/
Where do you ship?
We ship to Italy, USA, United Kingdom, Europe, Asia. Australia, New Zealand, Canada, Mexico with the best couriers (DHL, UPS, Fedex, Aramex). All packages are tracked.
Where are you located?
Our company is located in the United Kingdom, specifically:
167-169 Great Portland Street, London, England, W1W 5PF.
We work with local warehouses and partners shipping to US, UK, Asia and Europe. Products are shipped from the country of manufacture.
Luxurier is a brand of The Millions Club
Where are the shipments made from?
Our office is located in London, UK.
Most of our products are shipped directly from the country of production, including Asia (Taiwan, Thailand, China) and Europe allowing you to get a better price and a wide range of high quality designs.
We ship with the best couriers, including Fedex, DHL, TNT, Royal Mail, Aramex, UPS.
Do I have to pay VAT and import duties?
Our office is based in London, UK. We work mainly with warehouses in Asia: this allows you to choose from a wide range of models and get a super competitive price. This also means that most of our products are shipped from the overseas warehouses mentioned.
Whilst we always try to cover customs charges upfront, for some countries (including the UK from 1 January 2021 and Europe from 1 July 2021) this is not always possible, especially for products with a value greater than £135/€150.
Since the importer of record is always the end customer (you), the customer is always responsible for paying any import duties and customs fees if required by local authorities.
Taxes will not be covered/reimbursed by us. No exception.
Duties and taxes are calculated and charged by your country's customs authorities and are therefore beyond our control.
For better understanding please contact your local authorities.
For UK customers: from 1 January 2021, online shops must comply with the new VAT requirements. For products (or total order) over £135, VAT will be paid by the importer of record (customer) when the parcel arrives in the UK, together with any import duties. For more information, tap here to read the Gov.uk website.
Is the box included?
The box is included on orders of two or more small scarves, or for one or more large scarves.
PAYMENTS
How to pay later or in installments?
Payment later and in installments is available through our partnership with Klarna and Clearpay (Afterpay).
How does Clearpay work?
Clearpay allows you to pay in 4 installments, without interest. For more details, tap here.
How does Klarna work?
Klarna allows you to pay in 30 days or in 3 interest-free installments. It's super simple and only available to UK residents.
For more details, tap here.
How do I apply a discount code?
If you have a discount code, you can easily apply it at checkout.
In particular, in the last phase of checkout, just before the payment method, you will see a field to add your code.
RETURNS
How do returns and exchanges work?
If one of our products is not perfect for you, return it for an exchange or a refund within 14 days of delivery in the original condition and packaging to the original warehouse. We do not provide shipping labels, but we will be happy to assist you with the process.
Tap here to view the entire return policy.
EXTRA QUESTION
How do Chargebacks work?
I chargeback they are disputed transactions. These are charges that customers dispute on their credit cards for various transactions.
If we suspect that the customer has used the chargeback as a form of fraud, we have the legal right to file a lawsuit against him and pursue criminal charges if appropriate.
It is always recommended to contact the support team who will be happy to help you at any time.
Where can I see customer reviews?
You can see reviews from our verified customers on the Reviews page
Can I cancel my order?
As long as the product has not been sent for fulfillment by us, within 12 hours, we can cancel the order. After 12 hours, a 10% cancellation fee will apply as our team has already started working on your order. There are no cancellation fees before 12 hours.
If your order has been shipped, we ask that you follow our returns policy for a refund once you receive the product.